WestJet has been criticized by Canada’s transport regulator for creating obstacles for travelers with disabilities by restricting some power wheelchairs from boarding its planes. The Canadian Transportation Agency recently ruled that WestJet must eliminate its 136-kilogram weight limit on mobility aids by July 2027.
The regulator recommended that WestJet use “spreader plates” to evenly distribute the weight of wheelchairs in the cargo hold and arrange alternative travel options with other airlines until the weight limit is removed. The issue was raised by Winnipeg resident Steven Fletcher, a former federal minister of state for transport, who was denied boarding with his customized wheelchair on a Winnipeg to Toronto flight last year.
Fletcher and advocates argue that the weight restriction has hindered air travel in certain regions and has discriminated against individuals with disabilities. They believe WestJet should have taken proactive measures to accommodate power wheelchairs, as other airlines have done in the past.
WestJet declined to comment on the matter, citing ongoing regulatory proceedings. The Canadian Transportation Agency is expected to make a final ruling on the notice period required for passengers using mobility aids to inform the airline.
Last year, WestJet defended its weight limit policy, stating it was crucial for flight safety and compliance with accessibility regulations. The company determined the 136-kilogram threshold after a technical analysis of its Boeing aircraft cargo holds’ weight limit per square inch.
Advocates emphasize the severe impact on mobility for wheelchair users, pointing out that most airlines have less stringent weight restrictions. Instances like Fletcher’s and a 14-year-old girl from Saskatoon being denied boarding due to wheelchair weight have sparked criticism and calls for change.
Advocates argue that WestJet’s weight limit policy for power wheelchairs is unique among major North American airlines operating similar-sized planes. Flair Airlines, based in British Columbia, which exclusively flies Boeing 737s, also enforces a similar weight restriction for safety reasons.
American Airlines faced a similar backlash in 2020 when it introduced a weight ceiling for power wheelchairs but later reversed the decision due to advocacy efforts. Advocates highlight the limited options for travelers with disabilities on routes where only one or two airlines operate, emphasizing the importance of accessible air travel for all citizens.
