Scottish Power has been identified as the lowest-rated energy supplier in the UK according to recent research findings. The company received poor marks for its handling of complaints, while achieving mediocre scores in other aspects. The survey conducted by consumer group Which? involved nearly 12,000 energy customers and evaluated the practices of 17 energy companies.
Scottish Power ranked second lowest overall, scoring 62% from customers and a total of 56% when additional measures were factored in. The company received a mere four out of 15 points for complaint resolution and faced criticism from the 780 customers surveyed regarding billing accuracy, accessibility, and value for money. EDF Energy followed closely behind with an overall score of 58%, particularly struggling with customer contact availability. British Gas fared slightly better with a 59% overall rating but was also singled out for poor complaint handling.
In contrast, lesser-known supplier E excelled with an impressive 79% overall rating, lauded for its customer-friendly policies such as not imposing penalties for customers looking to switch providers. E received positive feedback across various aspects, although the assessment was based on a smaller sample size of 92 customers. Octopus Energy secured the second spot with a score of 74%, positioning itself as a leading energy provider in the UK alongside 100Green and Sainsbury’s Energy, all recognized as Which? Recommended Providers.
Emily Seymour, Energy Editor at Which?, emphasized the importance of customer satisfaction and value for money in the energy sector. Seymour urged dissatisfied customers to explore other options offering competitive fixed tariffs and superior customer service.
In response to the findings, a ScottishPower spokesperson highlighted the company’s commitment to customer service improvements and investments in enhancing their services. EDF Energy acknowledged the areas for enhancement identified in the research while emphasizing their support for customers in need. British Gas noted a significant reduction in complaints over the past two years and highlighted their high overall satisfaction score according to Ofgem’s data.
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