A significant change is on the horizon for phone users in the UK, as traditional copper landlines are set to be phased out and replaced by a new technology called Digital Voice. This transition, scheduled for January 2027, is aimed at enhancing communication reliability and introducing new features like clearer calls and call forwarding to mobile devices.
To prepare for this shift, BT is launching a campaign led by Clare Balding to urge homeowners to ensure their landlines are ready for the digital era. Research indicates that many individuals delay necessary actions, assuming that functional systems do not require immediate attention.
Customers can expect to retain their phone numbers and maintain current costs during the switch to Digital Voice. Most households will only need to connect their existing phones to their broadband hubs without the need for engineer visits. In cases where issues arise, contacting the provider for assistance may be necessary.
Digital Voice, BT’s innovative home phone service, leverages broadband connectivity to offer advanced features such as Multi Call and improved call quality. The service comes at no additional charge to existing broadband packages and includes benefits like three-way calling and call diversion to mobile phones.
BT emphasizes the importance of informing them about any special needs, especially for users of telecare devices, to ensure appropriate support is provided. The transition to Digital Voice marks a significant upgrade in the UK’s communication infrastructure, promising enhanced reliability and security for all users.
